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Last updated August 2026
Clear travel. Clear policies.
At Razaqly, our goal is to make travel booking and travel services simple, transparent, and convenient. This Company Policy explains the general principles that apply when customers use Razaqly for flights, hotels, visa assistance, and other travel-related services.
Specific bookings may also be subject to the rules and conditions of the relevant airline, hotel, travel supplier, payment provider, embassy, immigration authority, or other service provider. Where this policy and a more detailed Razaqly document cover the same subject — our Terms & Conditions, Privacy Policy, or Refund & Cancellation Policy — the more detailed document applies.
Razaqly allows customers to search and book available domestic and international flight options through our platform. Before confirming a booking, customers are responsible for carefully reviewing:
Passenger names and other travel details should match the travel documents required for the journey. Once a booking or ticket has been confirmed, changes may be subject to the applicable airline or fare rules and additional charges.
Razaqly aims to display booking prices clearly before payment is completed. The final amount payable may include, where applicable:
The final payable amount will be presented to the customer before the booking is confirmed and payment is completed. Prices and availability can change until a booking has been successfully confirmed.
Cancellation eligibility depends on the rules attached to the specific flight, hotel, fare, room, or other travel service purchased. Some bookings may offer:
Where cancellation is available, applicable airline, hotel, supplier, and Razaqly service charges may apply. Customers should review the cancellation conditions shown for their booking before confirming the purchase.
Refunds are subject to the conditions of the airline, hotel, supplier, fare, room rate, or other service originally booked. Where a booking is eligible for a refund, the refundable amount may be reduced by applicable:
Once an eligible refund is approved and processed, the time required for the funds to reach the customer may also depend on the airline, supplier, bank, card issuer, payment provider, or original payment method. Razaqly will provide available refund information and status updates where supported.
How a flight refund is calculated, and when it is paid, is set out in full in our Refund & Cancellation Policy.
Where permitted by the airline and fare rules, customers may request a change or rescheduling of their flight. Any change may involve:
The customer will be informed of the available option and applicable cost before an eligible change is confirmed. Availability and final approval remain subject to the relevant airline and booking conditions.
Depending on the airline and booking, customers may be able to purchase or request additional travel services such as:
Availability and pricing of these services are determined by the relevant airline or supplier. Additional Razaqly service charges may apply where clearly disclosed before confirmation.
Razaqly allows customers to search and book available accommodation options. Hotel information may include:
Customers should carefully review the selected room and rate conditions before confirming their booking. Hotel facilities, services, room availability, and specific requests remain subject to the individual property's policies and availability.
Hotel cancellation and modification rules can vary depending on the property and rate selected. A hotel booking may be:
Modification requests, including date or guest changes, remain subject to availability and the hotel's or supplier's rules. Any applicable charges will be communicated before an eligible modification is completed.
Razaqly provides professional assistance for visa applications to destinations worldwide. Depending on the destination and type of application, our assistance may include:
Razaqly does not issue visas and cannot guarantee visa approval. Visa decisions are made solely by the relevant embassy, consulate, immigration authority, or government.
Processing times, documentation requirements, fees, procedures, and decisions may change according to the relevant authority. Customers are responsible for providing complete, genuine, accurate, and valid information and documents for their application.
Customers are responsible for ensuring that information supplied during booking or service requests is accurate. This includes, where relevant:
Customers should ensure they meet the entry, transit, visa, passport, and other travel requirements applicable to their journey before departure.
Airline schedules can change after a booking has been confirmed. Flights may be delayed, rescheduled, rerouted, or cancelled by the airline for operational or other reasons.
Where Razaqly receives relevant information from an airline or supplier, we aim to communicate available updates to affected customers as reasonably possible. Options such as rebooking or refund remain subject to the airline's applicable rules and the circumstances of the disruption.
Razaqly may communicate with customers through available channels such as email, SMS, WhatsApp, phone, and website or account notifications.
Communications may include booking confirmations, payment information, schedule changes, cancellation or refund updates, service notifications, and customer-support messages. Customers are responsible for providing accurate and accessible contact information.
Razaqly may offer promotional discounts, coupon codes, or special offers from time to time. Promotions may be subject to conditions such as:
A promotion or coupon cannot be exchanged for cash unless expressly stated otherwise.
Razaqly reserves the right to review, hold, reject, or cancel transactions where reasonably necessary in cases involving suspected:
Additional verification may be requested when reasonably required for security or fraud prevention.
Razaqly respects customer privacy and aims to handle personal information responsibly. Information may be processed where necessary to provide requested travel services, complete bookings, process payments, provide support, prevent fraud, or meet applicable legal and regulatory requirements.
What we collect, how long we keep it, and the rights you hold over it are set out in our Privacy Policy.
Certain services available through Razaqly are ultimately provided or fulfilled by third parties, which may include airlines, hotels, travel suppliers, payment providers, and other travel-service partners. Their own rules and conditions may apply to the services they provide.
Razaqly aims to clearly communicate relevant booking conditions available to us before the customer completes a transaction. Our role in that relationship is set out in our Terms & Conditions.
If a customer requires assistance with a booking or Razaqly service, our support team can be contacted through the support channels displayed on our website, or at info@razaqly.com.
We aim to provide clear and professional assistance regarding bookings, changes, cancellations, refunds, hotels, visa assistance, and other travel services.
At Razaqly, we want customers to understand what they are booking, what they are paying, and what conditions apply. Our commitment is to provide a travel experience built around transparency, convenience, security, and professional support.
Razaqly — your journey, simplified.