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Quick answers to the things travellers ask us most.
Search your route and dates on the home page, choose a flight, enter traveller details, and pay. You’ll receive a confirmation with your booking reference and e-ticket.
You can search and pay in IDR or USD, with any Visa, Mastercard, JCB or American Express card — including cards issued by Indonesian banks. The amount you’ll be charged is shown clearly before you confirm.
No. The price you see includes the airline fare and our service fee. There are no surprise charges added at the final step.
Yes. Payments are handled by trusted payment gateways, and we never store your full card or wallet credentials.
Cancellations and changes follow the airline's fare rules and our Refund & Cancellation Policy. Contact support with your booking reference and we'll help.
Refunds are issued after the airline confirms the cancellation and the recovered amount, back to your original payment method. Our service fee is non-refundable.
We forward them to the airline to issue your ticket, and keep the document number encrypted so you can confirm it was entered correctly and check afterwards which document was ticketed. Confirmations only ever show it masked. We keep it for as long as we hold the booking rather than deleting it on a timer — a ticket can be reissued, refunded or disputed long after the flight — and you can ask us to erase it at any time.